All orders will be processed and shipped within 24 hours. Additional processing time may be required during busy or holiday seasons. 

FAQ

How long time will package arrive?

to United States: 6-12 working days

We will launch other countries soon.

When will I receive a tracking number?

Please allow up to 24 hours for your order to be processed, once shipped, you'll automatically receive a tracking number to the email you entered for your order.

Will I need to pay duties and/or taxes?

Yes, you will be responsible for paying any applicable local duties or tax charges.

What if my package is missing or stolen?

If you've already checked your tracking, please first try to contact the courier that shipped your order was shipped with along with your tracking number, and they will help you investigate and locate your package. If they're unable to assist, please contact us and we'll be happy to help.

What if my package is damaged?

If you received a damaged or defective product, please email us at support@uniquelulu.com within 30 days of receiving your order, and attach a photo of the product.